Welcome to
Club Metrópolis

 
 
 
 
  EXCELENTE  
  
 A base de 23 reseñas 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 Jorge Abud 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
The Metrópolis was one of the best surprises of our stay in Madrid. It is a hotel where luxury shows up less in ostentation and more in attention to detail. The building is beautiful, the interiors have personality, and despite all the aesthetic care, the atmosphere is neither cold nor overly formal. There is a sense of warmth that is not always found in hotels of this category. But what truly defined our experience was the people. Hector Sanches, from the concierge, was extraordinary from before we even arrived. Attentive, available and knowledgeable about Madrid, he took care of our reservations and requests with a naturalness that made all the difference. Marina, at the reception, had the same kind of attention: warm, efficient and genuinely interested in making sure we were comfortable. Neither of them seemed to be simply following a five-star hotel protocol, and perhaps that is exactly why they made us feel so special. We also had the chance to experience the hotel’s seven dining venues. Among them, A Cúpula impressed me the most: the rooftop and the view of Madrid would already justify the visit, but the food and service are on par with the space. Vitória is a completely different experience, more sophisticated and intimate, in a beautiful and very well kept setting. I left the Metrópolis with the feeling that there is an enormous difference between a hotel that offers luxury and a hotel that knows how to welcome its guests. The Metrópolis manages to do both.​​​​​​​​​​​​​​​​

O Metrópolis foi uma das melhores surpresas da nossa estadia em Madrid.
O edifício é belíssimo, os interiores têm personalidade e, apesar de todo o cuidado estético, o ambiente não é frio nem excessivamente formal. O luxo se destaca ainda mais na atenção aos pequenos detalhes e no trato pessoal. Há uma sensação de acolhimento que nem sempre se encontra em hotéis desta categoria.
Mas o que realmente marcou a nossa experiência foram as pessoas. Hector Sanches, do concierge, foi extraordinário desde antes da nossa chegada. Atento, disponível e conhecedor de Madrid, cuidou das nossas reservas e pedidos com uma naturalidade que fez toda a diferença. Marina, na receção, teve o mesmo tipo de atenção: calorosa, eficiente e genuinamente interessada em que estivéssemos bem. Nenhum dos dois parecia estar simplesmente a cumprir um protocolo de hotel cinco estrelas e talvez seja exatamente por isso que nos fizeram sentir tão especiais.
Também tivemos a oportunidade de conhecer os sete espaços gastronómicos do hotel. Entre eles, A Cúpula foi o que mais me impressionou: o rooftop e a vista de Madrid já justificariam a visita, mas a comida e o serviço estão à altura do espaço. O Vitória é uma experiência completamente diferente, mais sofisticada e intimista, num ambiente lindíssimo e muito bem cuidado.
Saí do Metrópolis com a sensação de que existe uma diferença enorme entre um hotel que oferece luxo e um hotel que sabe receber. O Metrópolis consegue fazer as duas coisas.

Jorge Abud
  
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 Verónica Ruiz Suárez 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
De los mejores hoteles en el centro con una oferta gastronómica unica, definitivamente todo un acierto.
  
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 Pablo Ramiro Chapinal 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
Gran club en una zona perfecta en Madrid.
  
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 James (JDM) 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
The Ultimate Luxury: World-Class Service and Attention to Detail.

As the CEO of an international investment fund, I have been fortunate to experience many of the world’s finest hotels, private clubs, restaurants, and luxury destinations. Beautiful properties are memorable, but what truly distinguishes an exceptional hotel is its people.

Normally, one leaves even a world class five-star hotel or restaurant without remembering the names of those who provided the service. That is why it says so much about Metrópolis Hotel & Club that, long after our stay, I still remember Héctor, Jorge, Vanessa, and several members of their teams who treated us with a level of care far beyond what one would ordinarily expect, even from a five-star property.

Héctor, the Head Concierge, is the definition of a world-class concierge. He secured reservations and tickets for some of Madrid’s most difficult-to-access restaurants and shows. More importantly, these were not simply reservations. He created extraordinary VIP experiences, including personal moments with chefs inside their kitchens that transformed an evening into a lifelong memory.

That level of service requires much more than excellent contacts. It requires judgment, discretion, credibility, creativity, and a genuine understanding of what will make a guest’s experience truly special. Héctor possesses all of those qualities, and his concierge team clearly reflects his leadership and standards.

Jorge and his reception team were equally exceptional. They were constantly aware of anything we might need, yet their attention was always elegant, natural, and never intrusive. They did not merely point us toward a destination or reservation within the club. On several occasions, they personally accompanied us and discreetly ensured that every detail had been communicated and that the VIP treatment arranged for us was carried through from the initial request to its final execution.

That degree of ownership is extremely rare. Jorge and his team did not consider a request complete until they knew that we had been properly received and everything had been handled perfectly. It is a remarkable example of leadership, accountability, and genuine hospitality.

Vanessa, the General Manager, also made a lasting impression. She personally took the time to greet us and ensure that our experience was not only exceptional, but deeply personal. Her warmth made us feel that we were not simply important guests, we were being welcomed as part of the Metrópolis family.

That philosophy is evident throughout the entire hotel. It extends from senior management, the concierge and reception teams to housekeeping and every member of the support staff. Everyone treats you with the respect and professionalism expected from a great luxury hotel, but also with the sincere desire to make you feel comfortable, protected, and at home.

Exceptional service cultures do not happen by accident. They are created through leadership, communicated by example, and carried out by every member of the organization. Vanessa has clearly established that culture, while Héctor, Jorge, and their teams bring it to life every day.

I very rarely take the time to write public reviews. I do so on this occasion with genuine pleasure because this team deserves to be recognized, not only by future guests, but also by the hotel’s ownership.

Metrópolis has achieved something extraordinarily difficult: exclusivity without pretension, impeccable service without rigidity, and sophistication without sacrificing human warmth.

The property is beautiful, but it is Héctor, Jorge, Vanessa, and their outstanding teams who make the experience unforgettable. They represent hospitality at its very highest level.
  
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 Juana María Heras Maeso 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
Ganas de conocerlo no pude pues había un evento.
  
 
  
 
 
 
 Publicado en Google  
 
  
 
 
 Daniel Gutierrez Simón 
 
 
 
 Trustindex verifica que la fuente original de la reseña sea Google. 
Una experiencia única y espectacular. Era mi aniversario de boda, quería hacer algo bonito y especial y gracias a la ayuda de Héctor fue todo un éxito!
Un trato inmejorable, una atención en cada momento que solicitaba algo…una de esas personas que ya no quedan en el mundo laboral.
Muchísimas gracias por todo Héctor!
Nos veremos pronto nuevamente!